Privacy Policy

Last Updated: 28 June 2025

Introduction

EmbroideryConverter.com (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and software.

Information We Collect

Personal Information

  • Name and email address (when you contact us or purchase software)
  • Payment information (processed securely through our payment processor)
  • Technical support communications

Usage Information

  • Website analytics data (pages visited, time spent, browser type)
  • IP address and location data (for security and analytics)
  • Note: Our software does not collect usage statistics or telemetry data

Cookies and Tracking
We use cookies to improve your experience on our website. You can control cookie settings through your browser preferences.

How We Use Your Information

To Provide Services

  • Process software downloads and license purchases
  • Deliver customer support and technical assistance
  • Send important updates about your software or account

To Improve Our Services

  • Analyze website and software usage to improve functionality
  • Develop new features based on user feedback
  • Ensure security and prevent fraud

Marketing Communications

  • Send newsletters and product updates (with your consent)
  • Notify you about new features or special offers
  • You can opt out of marketing communications at any time

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in these limited circumstances:

Service Providers

  • Payment processors (for license purchases)
  • Email service providers (for customer communications)
  • Analytics services (Google Analytics, with anonymized data)

Legal Requirements

  • When required by law or legal process
  • To protect our rights or the safety of others
  • In connection with a business merger or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure data transmission (SSL encryption)
  • Regular security assessments
  • Limited access to personal data
  • Secure data storage practices

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

  • Customer support communications: 3 years
  • Purchase records: 7 years (for tax and legal purposes)
  • Analytics data: 26 months (Google Analytics default)

Your Rights

Under GDPR and other applicable privacy laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing

To exercise these rights, please contact us at >here<.

International Data Transfers

If you are located outside the country where our servers are hosted, your data may be transferred across borders. We ensure appropriate safeguards are in place for international transfers.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 years of age.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

  • Email: support@embroideryconverter.com