Refund Policy

Last Updated: June 28 2025

30-Day Money-Back Guarantee

We stand behind the quality of Embroidery Converter Studio and offer a 30-day money-back guarantee on all Pro license purchases. If you’re not completely satisfied with your purchase, we’ll provide a full refund within 30 days of purchase.

Eligibility for Refunds

Qualifying Conditions

  • Request made within 30 days of purchase
  • Technical issues that cannot be resolved through support
  • Software does not perform as described
  • Compatibility issues with supported operating systems

Non-Qualifying Conditions

  • Requests made after 30 days from purchase date
  • Buyer’s remorse or change of mind after 30 days
  • Failure to meet system requirements clearly stated at purchase
  • Issues caused by user error or misuse

How to Request a Refund

Step 1: Contact Support First
Before requesting a refund, please contact our support team. Many issues can be quickly resolved, and we’re committed to helping you get the most out of your software.

Step 2: Submit Refund Request
If technical support cannot resolve your issue, email us with:

  • Your original purchase receipt or order number
  • Detailed description of the issue
  • Steps taken to resolve the problem
  • Confirmation that the issue cannot be resolved

Step 3: Refund Processing

  • We will acknowledge your request within 24 hours
  • Refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • You will receive confirmation once the refund is processed

Refund Process

Timeline

  • Request acknowledgment: Within 24 hours
  • Refund processing: 5-7 business days
  • Bank/credit card posting: 3-10 business days (varies by financial institution)

Refund Method
Refunds are issued to the original payment method used for purchase. We cannot process refunds to different payment methods or accounts.

License Deactivation

Upon refund approval, your Pro license will be deactivated. The software will revert to the free version functionality. You may continue using the free version indefinitely.

Partial Refunds

We do not offer partial refunds. Our refund policy applies to the complete Pro license purchase only.

Technical Support

Before requesting a refund, we encourage you to contact our technical support team. We’re often able to resolve issues quickly and help you get the full value from your software purchase.

Disputes

If you have concerns about our refund decision, please contact us to discuss your situation. We’re committed to fair and reasonable customer service.

Contact for Refunds

To request a refund or discuss refund-related questions:

  • Email: Support
  • Subject Line: “Refund Request – [Your Order Number]”
  • Include: Purchase receipt, detailed issue description, and contact information

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on our website with an updated “Last Updated” date. Changes do not affect purchases made before the policy modification.